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Hilton Street,
Salford, M7 2YQ
t: 0161 792 6848 f: 0161 792 6812 e: info@bodyrepairs.co.uk |
Repair Process
Accident Repair - quality....from start to finish.
Follow your Vehicle's Progress Click on the image below
Having a motoring accident can be a distressing and frustrating time for all involved.
Lancashire Motor Bodies put our experience and expertise to use to ensure your vehicle is returned to you, in its pre-accident condition, with the minimum of inconvenience, distress and delay in a professional and courteous manner.
What happens next?
| Stage 1 | Stage 2 | Stage 3 |
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One of our trained claims handlers will contact you to arrange the most suitable method of estimating the repairs to your vehicle. They will organise the urgent collection of your vehicle, if non driveable, or alternatively, if still driveable, a convenient time and date for you to call in for an estimate or for one of our mobile estimating team to visit your home/work to carry out an inspection or a booking date when we can collect the vehicle, for inspection and repair. A comprehensive computerised estimate will be produced and sent electronically, with digital images, direct to your insurance company.
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Once in receipt of the
estimate the insurance company will agree the repair process and
authorise us to proceed with the repairs. Some insurance companies
will not allow repairers to commence work without written authority,
so this may cause a short delay between your vehicle arriving at
Lancashire Motor Bodies and the work commencing. Other insurers will allow repairs
under a certain value to commence immediately. Should the estimated
cost of repairs be close to the current market value of your vehicle
the insurance company may choose to send a field engineer to assess
the vehicle before authorising repairs or deeming it a total loss.
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Once we have received authority, or the repair costs fall within our self authority limits, the vehicle will be scheduled into the workshops for repair. We will collect any payment for insurance excess or extra repairs at this point. We regret vehicles cannot be released without payment. Cash, cheques and credit cards are accepted.
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| Stage 4 | Stage 5 | Stage 6 |
| Our in house parts department will liaise with its local suppliers and organise delivery of all parts required for the repair to your vehicle, as agreed with your insurer. | If you are still using the vehicle one of our reception team will contact you to agree a convenient booking date in for repairs to commence. | Repairs will commence. |
| Stage 7 | Stage 8 | Stage 9 |
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Our claims handlers will
keep you informed, every 3 days, of your vehicles progress through the
stages of repair. We offer text messaging, email or telephone methods to
keep you informed.
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Once all of the above stages have been satisfactorily completed a member of the customer service team will contact you to arrange the return of your completed vehicle. |
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- Stage 10
Upon return we will ask you to sign a collection note to confirm you have received the vehicle back into you care. We will collect any payment for Vat, if applicable, at this time. We regret vehicles cannot be released without payment. Cash, cheques and credit cards are accepted.